Refund policy

Returns, Exchanges & Refunds

We want you to love your Marka da Paz pieces. If something isn't right, here is how we can help.

RETURN WINDOW
You may request a return or exchange within 7 days of receiving your order.

CONDITIONS
Items must be unworn, unwashed and in their original condition, with all tags attached. Items that show signs of use, washing, stains or odors cannot be accepted.

RETURN SHIPPING
- Returns and exchanges: the customer pays the cost of shipping the item back to us.
- Exchanges: once we receive and approve the returned item, we ship the replacement at our cost, subject to availability.
- Orlando area: exchanges can also be done in person through local pickup (ZIP 32811) — just message us on WhatsApp to schedule.

DAMAGED, DEFECTIVE OR WRONG ITEMS
If you received a damaged, defective or incorrect item, contact us within 7 days of delivery with your order number and photos. We will send a replacement and cover the shipping of the replacement.

REFUNDS
After we receive and inspect your return, we will notify you by email. Approved refunds are issued to the original payment method within 7 business days. Original shipping charges are non-refundable. If the item you want in exchange is sold out, you may choose a refund or a different item.

HOW TO START A RETURN OR EXCHANGE
1. Send us a WhatsApp message or email with your order number, the item and the reason.
2. We will reply with the return instructions.
3. Pack the item securely and ship it to the address we provide (or drop it off by appointment in Orlando).

CONTACT
WhatsApp / Phone: (689) 325-1222
Email: contact@markadapazorlando.com
Monday to Friday, 9 AM – 6 PM (ET)